🔄 Refund & Returns Policy
🎯 Our Mission
At 1ON1.FIT, every product supports your drive — whether you’re gearing up in custom threads or stocking up on mental performance boosters. If something’s not right, we’re here to make it fair and simple.
🧵 Clothing Returns
🛠️ Please check sizing guides before purchase
🔁 Returns only accepted for:
Faulty stitching
Print errors
Wrong item sent
📌 Tip: For gym gear orders, always double-check your measurements to ensure mission-ready fit.
📦 Gear & Supplements
These products are fulfilled by trusted third-party suppliers.
✅ Return accepted if:
Item is damaged or defective
Wrong item received
Product not as described
📩 How to request:
Email returns@1on1.fit within 7 days
Include order number & photos (if applicable)
We’ll guide you through the supplier’s return process and make sure resolution is smooth.
💰 Refunds
Refunded to original payment method
Processed within 5–10 business days
Shipping fees are non-refundable unless the issue is on our end
🚫 Non-Returnable Items
Opened supplements or hygiene products
Digital products or downloads
Clearance or final-sale items
📬 How to Start a Return
📧 Email: returns@1on1.fit ⏰ Within 7 days of receiving your order 📎 Include your order number, product name, and issue details